What are we selling?

Visit http://www.ndtv.com/convergence/ndtv/story.aspx?id=NEWEN20070032045&ch=11/9/2007%208:21:00%20AM

For those who cannot access this link, this is an article on how people at a few BPOs "celebrated" Deepavali at work. Those who worked on Deepavali got double pay. And the BPOs actually decided to work as their American and European clientele wanted business as usual. 'Customer Delight' is the word.
Would they do the same during Christmas too? A big NO! Christmas is 'THEIR' festival. But isn't it a matter of business? To a majority of Europeans and Americans, nothing is more important than their holidays. There are organizations that shut down operations for about a week during Christmas.
Is there, then, anything wrong in asking for business in India during 'OUR' festival? My opinion - NO! Why? Because businessmen are born to make mincemeat of every employee under them. Then whose fault, if any, is it? You guessed it right - the employees who went to work and their managers who agreed to work.
If people cannot exercise their own rights in life, they are bound to be taken for a ride! Working on a national festival for double pay? Such a decision could be right when people are hard pressed on their finances, but all their employees could not be so at the same time! Today's world, people say, is looking forward to establishing operations in India and China. Why? Is it only because labour and material costs are lesser? I think it is also because labour here is more submissive to employer demands.
In a nutshell, doing anything for money is like......... you know what!!

Comments

Anonymous said…
Actually in Australia, at least in the retail and in the hospitality sectors, businesses are open during the Christmas break. One supermarket chain is open for 24 hours from I think the 22nd to 26th of December. But all other businesses tend to be closed.
November 22, 2007 at 2:46 PM
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